Refund policy

Last updated: 20 October 2026

1. 30-day money-back guarantee

If Hypenado isn't right for you, ask within 30 days of your first payment and we refund everything you paid in those 30 days, in full. No questions asked. We cancel your plan at the same time, so it doesn't renew. The guarantee applies once per customer.

2. After your first 30 days

You can cancel at any time from your account. Cancelling stops future renewals; you keep your plan and remaining credits until the end of the period you have already paid for. We do not give partial refunds for unused time or unused credits after the guarantee period. If you were charged by mistake, for example a duplicate charge or a renewal after you cancelled, contact us and we will refund that charge in full.

3. Work that fails

Credits are only used when work succeeds. If writing, a visual or a publish fails, its credits are released automatically. If we cannot confirm whether a post was published, you are not charged for it. If you think credits were used without a result, contact us and we will restore them.

4. Your statutory rights

The guarantee is in addition to your rights under consumer protection law, which it does not limit. Within 30 days of your first payment you get a full refund whether or not you have used credits.

5. How to ask for a refund

In the app, open Help and choose Refund, or contact us via [email protected], writing from the address on your account. Refunds go to your original payment method. We issue them within two working days, and banks usually show them within 5 to 10 business days.